Case Study
How One State Modernized Its Foster Care System to Put Kids First
Overview
Since 1996, Care Solutions has partnered with a state’s provider management office to enhance the state’s foster care system. By developing a customized data platform, Care Solutions has transformed compliance tracking, provider performance measurement, and communication, ensuring greater efficiency and transparency.
The Challenge
The Department previously relied on spreadsheets, calls, and emails to manage provider compliance, requiring agencies to manually report up to 200 data points per foster home each week. This fragmented system made it difficult to track provider performance, compliance, and child welfare trends efficiently.
The Solution: A Customized Data Platform
Care Solutions developed a comprehensive, automated platform that:
- Automates Compliance Tracking – Providers report data directly into the system, which flags missing or outdated information, reducing administrative burden and ensuring regulatory adherence.
- Measures Provider Performance – A quarterly scorecard assesses providers based on safety, permanency, and well-being metrics, helping the department and child welfare agencies make informed placement decisions.
- Centralizes Communication & Reporting – Secure, real-time reporting consolidates provider data, improving oversight, decision-making, and compliance with state and federal regulations.
Key Outcomes
- Increased Efficiency – Eliminated manual reporting, streamlining compliance monitoring and provider assessments.
- Enhanced Decision-Making – Data integration with the state’s child welfare system, has reduced redundancy and improved case management.
- Stronger Provider Support – Transparent workflows and responsive customer service have enhanced the experience for agencies serving children in foster care.
Lessons Learned & Looking Ahead
- Sustainable Partnerships Matter – Decades of collaboration with the department have allowed Care Solutions to provide agile, effective support.
- Adaptation Drives Success – Continuous updates to the platform ensure it evolves alongside policy changes and operational needs.
- Technology Enhances Human-Centered Work – By reducing administrative burdens, the platform enables providers to focus on creating safe, nurturing environments for children.
Conclusion
Our work with the state is more than just a customized platform, it’s a trusted partnership that improves efficiency, accountability, and provider support in the foster care system. With a commitment to innovation and long-term impact, Care Solutions continues to help organizations like the department turn data-driven strategies into meaningful outcomes for children and families.